Returns, Exchanges & Refund Policy

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1. Overview

At Canon Image Square, we are committed to delivering your Canon products safely and efficiently across India. This Shipping & Delivery Policy outlines our shipping process, timelines, and important terms related to order dispatch and delivery.

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2. Order Processing

Since CanonImage.com currently operates on an inquiry‑based purchase model:

• Orders are processed only after inquiry confirmation.
• Product availability and pricing are verified before dispatch.
• Customers receive order confirmation via email or phone.

Processing timelines may vary depending on product availability and location.

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3. Shipping Coverage

We offer shipping across India through trusted logistics and courier partners.

• Metro cities: Standard delivery timelines apply.
• Non‑metro & remote areas: Additional transit time may be required.

Shipping availability is subject to serviceability by our logistics partners.

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4. Delivery Timelines

Estimated delivery timelines post dispatch:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are indicative and may vary due to external factors.

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5. Shipping Charges

• Shipping charges, if applicable, will be communicated during inquiry confirmation.
• Promotional offers may include free shipping on select products or order values.
• Any special handling, insurance, or express delivery requests may attract additional charges.

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6. Packaging & Product Safety

All products are shipped with utmost care to ensure safe delivery:

• Manufacturer‑sealed boxes are shipped without tampering.
• Additional protective packaging is used for transit safety.
• High‑value items may be insured during shipping.

We do not open or alter product packaging before dispatch.

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7. Shipment Tracking

Once your order is dispatched:

• Tracking details are shared via email, SMS, or WhatsApp.
• Customers can track shipment status directly with the courier partner.

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8. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

Re‑shipping charges may apply.

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9. Inspection at Delivery

Customers are advised to:

• Inspect the outer package at the time of delivery.
• Report visible damage immediately to the courier partner.
• Inform our support team within 24 hours of delivery.

Claims raised after this window may not be eligible for review.

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10. Delays & Force Majeure

Canon Image Square shall not be held liable for delivery delays caused by:

• Natural disasters
• Government restrictions
• Strikes or logistics disruptions
• Unforeseen operational challenges

We will, however, keep customers informed in such situations.

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11. Contact for Shipping Support

For any shipping or delivery queries, please contact us:

Email: help@canonimage.com
Contact Number: +91-8108101732
Address: Canon Image Square, Unit No 34F, Ground Floor, Shree Laxmi Vijay Bldg, Laxmi Indl Estate, Off New Link Road, Andheri (W), Mumbai – 400053, India
Website: https://canonimage.com/

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It already accounts for:

• Inquiry-based order flow (no direct checkout)
• India-wide shipping coverage
• Delivery timelines by region
• Packaging authenticity (sealed Canon boxes)
• Tracking, delays, and inspection terms

Next recommended page (logical sequence):

Returns & Refund Policy — especially important since pricing is inquiry-based.

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Now Write for Returns & Exchanges Page https://fotocentreindia.com/refund-and-cancellation-policy/ This page will help you for ref and ideas

Canon Image Returns & Exchanges Policy

Returns, Exchanges & Refund Policy

Website: CanonImage.com
Business Name: Canon Image Square
Location: India

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1. Overview

At Canon Image Square, customer satisfaction and product authenticity are our top priorities. This Returns, Exchanges & Refund Policy outlines the terms under which returns, exchanges, or refunds may be processed for purchases made through CanonImage.com.

Given the nature of high-value imaging equipment, all requests are handled with strict quality and verification checks.

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2. Inquiry-Based Order Model

Since purchases on CanonImage.com are completed post inquiry confirmation:

• Orders are processed only after mutual agreement on price, availability, and delivery.
• Returns or exchanges are evaluated based on the confirmed transaction terms.

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3. Eligibility for Returns

Returns may be accepted only under the following conditions:

• Product received is physically damaged in transit.
• Incorrect product delivered.
• Manufacturing defect verified by the brand.

To be eligible:

• The issue must be reported within 24 hours of delivery.
• Product must be unused and in original condition.
• All accessories, manuals, warranty cards, and packaging must be intact.

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4. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Change of mind after delivery.
• Incorrect product selection by customer.
• Used or tampered products.
• Missing packaging or accessories.
• Serial number mismatch.

As an authorised Canon flagship seller, we only deal in manufacturer-sealed boxes and do not accept returns once seals are broken unless a defect is confirmed.

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5. Exchange Policy

Eligible products may be exchanged if:

• Replacement stock is available.
• The returned unit passes inspection.

If replacement is unavailable, alternative solutions such as brand service support or refund (if applicable) will be offered.

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6. Refund Policy

Refunds are processed only when:

• A replacement is not available.
• The return is approved after inspection.

Key refund terms:

• Refunds are issued via the original payment method or bank transfer.
• Processing time: 7–10 business days post approval.
• Transaction or logistics charges, if any, may be deducted.

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7. Manufacturer Warranty Claims

Most defects arising after usage fall under Canon’s official manufacturer warranty.

Customers will be guided to authorised Canon service centres for:

• Repairs
• Part replacements
• Technical inspection

We assist in facilitating warranty support but final decisions rest with the manufacturer.

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8. Return Process

To initiate a return or exchange:

1. Email us at help@canonimage.com within 24 hours of delivery.
2. Share invoice, product images, and issue details.
3. Our team will verify and approve the request.
4. Return shipping instructions will be provided.

Products must not be shipped back without approval.

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9. Packaging & Authenticity Clause

All products sold by Canon Image Square are:

• 100% genuine
• Manufacturer sealed
• Untampered
• Official warranty backed

We do not deal in grey market goods or altered packaging. Returns violating authenticity checks will be rejected.

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10. Cancellation Policy

Orders may be cancelled only before dispatch.

Once shipped, cancellations are not permitted and will fall under the return eligibility criteria.

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11. Contact for Returns & Exchanges

For any return, exchange, or refund queries, contact us:

Email: help@canonimage.com
Contact Number: +91-8108101732
Address: Canon Image Square, Unit No 34F, Ground Floor, Shree Laxmi Vijay Bldg, Laxmi Indl Estate, Off New Link Road, Andheri (W), Mumbai – 400053, India
Website: https://canonimage.com/