Here’s the updated policy, rewritten to match exactly what’s declared in your Merchant Center settings (7-day window, both defective and non-defective accepted, 15-day refund processing, free return label, no restocking fee, mail + in-store method). Same structure/tone as your current page so it drops in cleanly.

1. Overview

At Canon Image Square, customer satisfaction and product authenticity are our top priorities. This Returns, Exchanges & Refund Policy outlines the terms under which returns, exchanges, or refunds are processed for purchases made through CanonImage.com.

We accept returns for both defective and non-defective products, subject to the conditions below.

2. Inquiry-Based Order Model

Since purchases on CanonImage.com are completed post inquiry confirmation:

• Orders are processed only after mutual agreement on price, availability, and delivery.
• Returns or exchanges are evaluated based on the confirmed transaction terms.

3. Return Window

• Customers may request a return within 7 days of delivery.
• Requests raised after this window will not be eligible for return, exchange, or refund.

4. Eligibility for Returns

We accept returns for both defective and non-defective products, including:

• Product received is physically damaged in transit.
• Incorrect product delivered.
• Manufacturing defect verified by the brand.
• Change of mind or no-longer-required purchases (non-defective returns).

To be eligible:

• The request must be raised within 7 days of delivery.
• Product condition must be new, unused, and in original condition.
• All accessories, manuals, warranty cards, and original packaging must be intact.
• Serial numbers must match the original invoice.

5. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Request raised after the 7-day window.
• Used, damaged due to misuse, or tampered products.
• Missing packaging, accessories, or documentation.
• Serial number mismatch.

As an authorised Canon flagship seller, we deal only in manufacturer-sealed, genuine products. Items showing signs of tampering beyond standard inspection will not qualify for return.

6. Exchange Policy

Eligible products may be exchanged within the 7-day window if:

• Replacement stock is available.
• The returned unit passes inspection in new, unused condition.

If replacement stock is unavailable, a refund will be processed instead as per Section 7.

7. Refund Policy

Refunds are processed once the returned product passes inspection.

Key refund terms:

• Refund processing time: 15 business days from the date the return is received and approved.
• Refunds are issued via the original payment method or bank transfer.
• No restocking fees are charged on approved returns.
• Return shipping is free — a prepaid return label/pickup is arranged at no cost to the customer.

8. Return Method

Customers can return products through either of the following methods:

• By mail: A free return label/pickup will be arranged once the return is approved.
• In store: Products can be returned directly at our Andheri (West), Mumbai store.

9. Manufacturer Warranty Claims

Defects arising after the 7-day return window, or after normal usage, fall under Canon’s official manufacturer warranty.

Customers will be guided to authorised Canon service centres for:

• Repairs
• Part replacements
• Technical inspection

We assist in facilitating warranty support but final decisions rest with the manufacturer.

10. Return Process

To initiate a return or exchange:

1. Email us at hello@canonimage.com within 7 days of delivery, or visit our store directly.
2. Share your invoice, product images, and reason for return.
3. Our team will verify and approve the request.
4. A free return label/pickup will be arranged, or you may drop off the product in-store.

Products must not be shipped back without prior approval.

11. Product Condition Requirement

All returned products must be in new condition — unused, with original packaging, manuals, warranty cards, and accessories included.

12. Cancellation Policy

Orders may be cancelled at any time before dispatch, free of cost.

Once shipped, cancellation requests will be handled under the return eligibility criteria in Section 4.

13. Contact for Returns & Exchanges

For any return, exchange, or refund queries, contact us:

Email: hello@canonimage.com
Contact Number: +91-8108101732
Address: Canon Image Square, Unit No 34F, Ground Floor, Shree Laxmi Vijay Bldg, Laxmi Indl Estate, Off New Link Road, Andheri (W), Mumbai – 400053, India
Website: https://canonimage.com/