Shipping & Delivery Policy

1. Overview

At Canon Image Square, we are committed to delivering your Canon products safely and efficiently across India. This Shipping & Delivery Policy outlines our shipping process, timelines, and important terms related to order dispatch and delivery.

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2. Order Processing

Since CanonImage.com currently operates on an inquiry-based purchase model:

• Orders are processed only after inquiry confirmation.
• Product availability and pricing are verified before dispatch.
• Customers receive order confirmation via email or phone.

Processing timelines may vary depending on product availability and location.

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3. Shipping Coverage

We offer shipping across India through trusted logistics and courier partners.

• Metro cities: Standard delivery timelines apply.
• Non-metro & remote areas: Additional transit time may be required.

Shipping availability is subject to serviceability by our logistics partners.

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4. Delivery Timelines

Estimated delivery timelines post dispatch:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are indicative and may vary due to external factors.

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5. Shipping Charges

• Shipping charges, if applicable, will be communicated during inquiry confirmation.
• Promotional offers may include free shipping on select products or order values.
• Any special handling, insurance, or express delivery requests may attract additional charges.

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6. Packaging & Product Safety

All products are shipped with utmost care to ensure safe delivery:

• Manufacturer-sealed boxes are shipped without tampering.
• Additional protective packaging is used for transit safety.
• High-value items may be insured during shipping.

We do not open or alter product packaging before dispatch.

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7. Shipment Tracking

Once your order is dispatched:

• Tracking details are shared via email, SMS, or WhatsApp.
• Customers can track shipment status directly with the courier partner.

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8. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery

Re-shipping charges may apply.

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9. Inspection at Delivery

Customers are advised to:

• Inspect the outer package at the time of delivery.
• Report visible damage immediately to the courier partner.
• Inform our support team within 24 hours of delivery.

Claims raised after this window may not be eligible for review.

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10. Delays & Force Majeure

Canon Image Square shall not be held liable for delivery delays caused by:

• Natural disasters
• Government restrictions
• Strikes or logistics disruptions
• Unforeseen operational challenges

We will, however, keep customers informed in such situations.

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11. Contact for Shipping Support

For any shipping or delivery queries, please contact us:

Email: help@canonimage.com
Contact Number: +91-8108101732
Address: Canon Image Square, Unit No 34F, Ground Floor, Shree Laxmi Vijay Bldg, Laxmi Indl Estate, Off New Link Road, Andheri (W), Mumbai – 400053, India
Website: https://canonimage.com/